Use Cases
Automated Product Help and Support Agent
Problem
Customers struggle to find the right solutions in your support articles and knowledge base.
Solution
Deploy a conversational support chat agent by uploading your documentation and support links. This AI-powered agent helps customers quickly find the solutions they need in a natural, conversational way.
Why It Matters
Frustrated customers may leave if they can’t resolve issues. While some contact support, this adds pressure on agents to respond quickly. A self-service chat agent gives customers 24/7 access to helpful content, reducing support tickets and freeing your team for complex tasks. If automation isn’t enough, the chat transitions conversations (including what’s already been tried) to human support, while offering insights to improve self-service content.
Real-World Example (try it out —>)
We used a chat agent to guide customers through administrative and development tasks, reducing manual workload and enhancing documentation value. For unresolved cases, call-to-action buttons escalated conversations to support, providing feedback to improve future self-service options.
Expert Consulting Lead Generation Agent
Problem
Engaging prospects and customers with a small bit of your expertise leading to longer term and more focused consulting engagements.
Solution
Deploy a conversational expert agent trained on your domain expertise to demonstrate mastery, value and credibility that leads to longer term relationships and conversion.
Why It Matters
Standing out from the crowd is harder than ever on todays markets. By giving prospects and new customers a conversational way for YOU to demonstrate you are the right consultant for them helps drive lasting relationships.
Real-World Example (try it out —>)
StartupNashville has extensive network of knowledge and contacts. To drive “fist contact” they build an agent that helps startups “Go To Market” by asking questions and giving advice. This conversation leads to satisfied new startup founders that know StartupNashvill has their back, leading to consulting engagements.